On communication
Listen with a beginner’s mind. Set aside your opinion. Listen to understand, not to answer, not to offer solutions
Suspend judgment, it’s not personal, not about you. Argue less, listen more
Listen to what isn’t being said, too
Words are irreversible. Think twice before you speak. Be careful with promises
Avoid negativity, judging, excuses, exaggeration, or gossip
Emotions drive the conversation. Have a positive, constructive attitude. Don’t try to prove anything, people believe what they want to believe. Say something good or say nothing.
Don’t say it if you don’t believe it
People can’t read minds. Something being obvious to you doesn’t mean it’s obvious to them
Frequent sharing organizes thoughts
