CRM design
~3 mins read
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class Base:
uid: UID
class UpdateRecord:
updates: JSON
class Contact(Base):
email: Email
subscriptions: list[Channel]
preferences: list[Preference]
class Channel(Base):
...
class Email(Channel):
...
class SMS(Channel):
...
class PushNotification(Channel):
...
class Newsletter(Channel):
...
class Form(Channel):
...
class Preference(Base):
...
class ChannelConsent(Preference):
channel_id: UID
class Event(Base):
...
class Visit(Event):
...
class Click(Event):
...
class Submit(Event):
...
class PubSubAPI:
def publish():
...
def subscribe():
...
class EventAPI(PubSubAPI):
...
class Trigger:
source: Event
target: Event
class Journey:
contact: Contact
triggers: list[Trigger]
class CRUDAPI:
def create():
...
def read():
...
def update():
...
def delete():
...
class ContactAPI(CRUDAPI):
...
class ChannelAPI(CRUDAPI):
...
class JourneyAPI(CRUDAPI):
...
class Orchestrator:
journeys: list[Journeys]
events_api: EventAPI
class App:
contacts: ContactAPI
channels: ChannelAPI
orchestrator: Orchestrator
def init():
...